Returns

(The Consumer Contracts Regulations)

  • Whilst we are sure that you will be extremely happy with your purchase, if for any reason you are not, then you are entitled to return the item to us for a refund.
  • For all purchases made through the web site or off-premises, you are entitled to return the item(s) for a period of up to 14 days following receipt by you or a third party, other than the carrier, indicated by you.
  • Please contact us by telephone or email to confirm that you are returning the item(s) and the reason for doing so.
  • Upon receipt of the item(s) we will refund the purchase price, less any credit card, postage & packing and insurance fees.
  • The item(s) must be received in the condition that it was sent for you to be entitled to a refund.
  • You are responsible for the postage costs of returning the item(s) and insurance of the item(s). If the item(s) are too large to return by post or courier, then we would ask you to use the same shippers that were used to send you the item(s) to you at your cost together with insurance of the item(s). The cost of this will be similar to the cost of shipping the item to you and a confirmed costing can be provided on request.
  • We must receive the item(s) before we can offer a refund and proof of posting does not confirm receipt by us. If we do not receive the item(s) then we cannot offer a refund.
  • We will make the reimbursement without undue delay, and not later than 14 days after we receive the item(s) back from you, by your original payment method.
  • In the event of any disputes, as a member of LAPADA, we would refer you to their conciliation service.
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